Hearts2hearts Privacy Policy – Data Protection & Your Rights
We are committed to keeping your data protected and used responsibly. Explore how we handle your information throughout your time on the platform.
1Information We Collect
Hearts2hearts collects various types of information from users to deliver quality and secure services. This includes:
- Account Information: Registration details such as name, email address, phone number, home address, and verification documents.
- Device & Browser Information: Technical data including IP address, browser type, operating system, and platform usage metadata.
- Local Payment Information: Transaction details in MYR, including deposits, withdrawals, and payment history.
- Cookies & Tracking: Cookie and tracking technologies are used to enhance the user experience and maintain login sessions.
- Usage Data: Betting activity, game history, usage time, and interactions with platform features.
2Purpose of Data Use
We use your information for the following purposes:
- Providing, maintaining, and improving hearts2hearts services.
- Managing user accounts and identity verification.
- Delivering efficient customer support and service.
- Processing financial transactions including deposits and withdrawals in MYR.
- Delivering relevant and timely promotions, offers, and entertainment-related updates.
- Ensuring platform security and detecting fraud or suspicious activity.
- Complying with applicable Malaysian legal and regulatory requirements.
3Cookies & Tracking
Hearts2hearts uses cookies, web beacons, and other tracking technologies to:
- Facilitating login and remembering user preferences for a better experience.
- Analysing how users interact with the platform to improve our services and design.
- Tailoring content and promotions based on user interests and behaviour.
Users can manage cookie preferences through their browser settings, though this may affect certain platform features.
4Data Storage & Security
Your personal data is protected using the latest security protocols, including SSL encryption and storage in secured data centres. Access to this data is strictly controlled, ensuring only authorised personnel can view your information.
Hearts2hearts is committed to safeguarding user data privacy and security by regularly updating our security systems to address evolving cyber threats.
5Sharing Information with Third Parties
To provide the best service, we may share limited information with third-party service providers such as payment processors, IT service providers, and legal compliance agencies. Such sharing is governed by strict agreements and is in line with Malaysian data protection laws.
Hearts2hearts will not sell, rent, or disclose your personal information to any commercial party without your consent.
6User Rights & Data Control
- Data Access: You have the right to request a copy of the personal information we hold about you.
- Data Correction: If your information is inaccurate, you may request a correction.
- Data Deletion: Under certain circumstances, you may request deletion of your data in accordance with applicable laws.
- Withdrawal of Consent: You may withdraw your consent to data usage at any time, though this may affect your access to or use of certain platform features.
To exercise your rights, please contact hearts2hearts customer support through our official platform.
7Privacy Policy Updates & Contact Us
Hearts2hearts reserves the right to update this Privacy Policy periodically to meet legal or operational requirements. Any changes will be announced on our official website and the update date will be revised accordingly. Continued use of the platform following such announcements constitutes your acceptance of the updated policy.
If you have any questions or requests regarding data privacy, please contact our customer support team via FAQ page or via live chat in the app.